Your information

Privacy Policy

Last updated: August 9, 2026

Susan Lê Spa collects the smallest amount of information needed to book your appointment and take payment. We do not sell it, and we do not share it for advertising.

What we collect

• Booking details — your name, phone number, email address, appointment time, and the service you chose.
• Address, for mobile appointments only — the location you want the session, used to travel there and to calculate any mileage charge.
• Health information you volunteer — injuries, conditions, pregnancy, allergies, or areas to avoid, so the session is safe. You choose what to tell us.
• Payment records — for memberships, a record of the charge. We never see or store your full card number; that is held by Stripe.
• Messages — texts and calls about scheduling.

What we do with it

Only what you would expect: to book and confirm appointments, to arrive at the right place, to provide a safe session, to take payment and manage memberships, and to reply to you. Nothing else.

We will only send you promotional messages if you have asked for them, and you can stop them at any time by replying STOP or telling us.

Who else is involved

A few service providers process information on our behalf. They may only use it to provide their service to us:

• Calendly — online appointment scheduling.
• Stripe — membership payments and card processing.
• Google Maps — the map on our site and directions.
• Our phone and messaging provider — calls and texts.

Each of these has its own privacy policy. We do not control their practices. Beyond these, we disclose information only if the law requires it, or if it is genuinely necessary to protect someone's safety.

How your health information is treated

Anything you tell us about your health is kept confidential and used only to make your session safe and effective. It is not shared with anyone, and it is not used for marketing.

How long we keep it

Booking and payment records are kept as long as needed to run the business and meet tax and legal obligations. Health notes are kept while you are a client and for a reasonable period afterwards. You can ask us to delete your information at any time.

Your rights in California

California residents have the right to:

• Know what personal information we hold about you and where it came from.
• Access a copy of it.
• Correct anything inaccurate.
• Delete it, subject to records we are legally required to keep.
• Opt out of sale or sharing — as stated above, we do not sell or share personal information, so there is nothing to opt out of.
• Not be discriminated against for exercising any of these rights. Exercising them will never affect your service, your pricing, or your membership.

To exercise any of these, call or text (916) 915-4149. We will respond within 45 days. We may need to verify your identity — usually by confirming the phone number on your booking.

Cookies and tracking

This website does not use advertising cookies and does not run advertising trackers. Third-party components embedded on the site — the Google Map, and the Calendly and Stripe pages you are taken to — may set their own cookies under their own policies.

Children

This website is not directed at children under 13 and we do not knowingly collect their information. Clients under 18 require a parent or guardian's consent, and a parent or guardian must be present.

Security

We take reasonable steps to protect the information we hold, and we deliberately keep as little of it as possible. Card payments are handled by Stripe on their systems, not ours. No system is perfectly secure, and we will tell you promptly if a breach affects your information.

Changes to this policy

If this policy changes, the updated version will be posted here with a new date. Material changes will be brought to the attention of active clients and members.